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Frequently Asked Questions

Please don’t hesitate to contact us directly, we have care representatives standing by

Who is eligible for Direct Dentistry Service?

Direct Dentistry Services is for residents living in long-term and retirement care facilities.

Does Direct Dentistry Services service areas outside of the GTA (Kingston, Ottawa, Peterborough....)?

We have been a leading direct dental service company for over 25 years providing services to the majority of long-term care facilities in the GTA, Durham Region, York Region, Peel Region, Oshawa, St. Catherines, Muskoka, New Castle and more. Please see service area map for areas we’re currently providing service with.

How can I arrange a visit for my loved one in a long-term care facility?

Contacting us by phone or filling out our online contact form will put you in touch with one of our 24/7 customer care representatives. We can then discuss any of your needs and concerns regarding fees, scheduling visits and the convenience of having a Direct Dentistry Visit. There are no extra fees for long-term care homes.

Do Seniors have to pay?

We offer professional dental services on-site to LTC residents, to reduce the risk and hassle related to transportation. Just like any private dental clinic; there is a professional fee for the service.

Do you accept ODSP and assignment re: Insurance?

We assist family and patient with insurance claim including ODSP, but our service is non-assignment based.

How often are the dental clinics held?

For most of the homes we have association with; dental clinics are held on average every 2-6 month depending on various factors. Please call us for further specific schedules.

What happens if extensive dental treatment is necessary?

Our care team will consult with patient and family regarding their options. Decisions are based on what is age- and health-appropriate for the patient.

Do you have a dentist to go to a private home?

Direct Dentistry Services focuses on providing care in LTC and retirement home facilities. At this moment our team does not go to a private home.

How do you brush the teeth of a Resident who displays difficult behaviours?

Do not give up on the resident. Just like us, they may have good days and bad days or even times of the day where they are more likely to cooperate. Care providers and families are encouraged to assist residents with oral hygiene (brush, rinse) after each meal. Try different distraction techniques such as playing music or singing a song while getting the cleaning done. Even if you can brush half the mouth in the morning and the other half later on; it’s better than nothing.

Poor oral health is largely preventable with on-going attention. Poor oral health not only diminishes the pleasures of eating and ones chewing ability but if left un-attended; can profoundly impact a person’s quality of life (e.g. sleep disturbance and anxiety from infection and pain).